Your main questions answered
What if the weather is bad?
The weather is generally fine. It is rare to have bad weather for the whole of the day. In this unusual event the skipper will liaise with the Charterer and discuss varying the itinerary to avoid the worst of the rain or strong winds.
What if we have to cancel?
If you cancel as a consequence of matters not directly concerning the booking then this is down to you. If cancellation is through severe weather/gale force winds a partial credit to moving the trip to an alternative date is at your discretion.
What shall I wear?
We all hope for a sunny day but even when overcast most people will feel the effects of the sun and experience windburn. It is sensible to bring plenty of sunscreen. Equally we may experience a shower in which case it is advisable to bring a light waterproof anorak or golfing coat. A warm sweater is also handy as the effect of travelling at 30 knots can be cooling even when the sun is shining. Deck shoes should be worn on board, alternatively non marking, not black, rubber soled trainers only.
Can we bring children?
Children are most welcome but they must always be under parental control. We ask for information on their age and weight prior to the booking so that we can equip the boat with appropriate life jackets. What facilities are there? If you feel energetic and want to take a swim, there is a hot shower installed on the bathing platform for warming up afterwards. There is a fully fitted cloakroom (heads) in addition.
Can I drive the boat?
Of course, but only under the strict instruction of the skipper and depending on the sea conditions and proximity of other boats.
How many guests can I bring?
The boat is licensed to carry a maximum of 12 guests.
Are you insured?
The boat is fully insured against all risks. Additionally we carry £5,000,000 of third party cover. Similarly the skipper, as a condition of his license, carries personal liability insurance. If the charter package includes the use of the high speed rib then we require a disclaimer to be signed by the Charterer on behalf of all his/her guests.
Who is in charge?
The safety of our passengers and the boat is paramount. If the skipper feels this is being impaired then he will take whatever action he deems appropriate to maintain safety at all times. This particularly applies to the use of the high speed jet rib. The skipper is under strict instructions not to allow anyone to use the rib if he believes they are under the influence of alcohol.
What if I have a complaint?
These are best settled on the spot - with the shoreside restaurant or on board with the skipper. In the very unlikely event of the problem not being solved, then you are invited to register your complaint with the owner. We have been established for over 15 years as one of the premier boats in the Solent and our client list of repeat business includes – BMW, Canon, NHBC, British Gas, HBF, Alno, Mizen Group.